Fraud Awareness

Capitex is fully committed to protecting our customers, ourselves and the wider community from the risks posed by external fraud. With the benefits that an increasingly digital world brings, unfortunately, it also comes hand-in-hand with increasing the risk of fraud.

It is very likely that we all know someone who has become a victim to fraud. Our employees are regularly trained on the risks posed by fraud. Our commitment is to share this education with our customers so we can make sure that they and the wider community are protected.

Two of the most common methods to be aware of are:

Invoice Scams

Criminals impersonating suppliers through hacked email accounts, requesting for payment details to be amended. If a supplier has requested for you to update payment details, we request that you ensure you have verbally confirmed this over the phone with the beneficiary.

CEO Scams

Criminals impersonating your Manager or Director requesting an urgent payment to be made, that will usually fall outside of the regular internal processes within your company. We request that if something such as this seems slightly out of the ordinary that you always verify this verbally with your Director.

Capitex will verbally verify any new beneficiaries (not added via the secure online portal) with an authorised user of the account before new payment details are added to our system. We request that you take the appropriate measures to ensure the details you are providing us with have been verbally verified with the beneficiary.

Capitex encourage our customers to refer to the below external resources:

Action Fraud: actionfraud.police.uk
The UK’s national reporting centre for fraud and cybercrime

Financial Conduct Authority (FCA): fca.org.uk
The UK regulator of financial services firms and financial markets

National Crime Agency: gov.uk
A national law enforcement agency in the UK, leading the fight against organised crime

Take Five: takefive-stopfraud.org.uk
A national campaign offering advice to help prevent online fraud, including mobile phone and email related scams.

 

Please email billy.li@capitexgroup.com or call 0203 915 3743 for any of the below fraud concerns:

  • You have authorised a payment which you now believe may be part of a scam.
  • An account has been fraudulently set up in your name without your knowledge.
  • You have made a payment to an account held with us which you have reason to believe may be fraudulent.

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